Shipping Policy
Once an order is confirmed, it will be processed by our fulfillment team for processing and shipping. After your order is shipped, you will receive an email containing a tracking number and link.
We are partnered with various shipping carriers, including Yunexpress, USPS, DHL, FedEx, Aramex, and local couriers.
The current processing time for orders is 1-3 business days.
For standard shipping delivery, the estimated times are as follows:
- America & Canada: 4-9 business days
- Mainland Europe & UK: 5-10 business days
- Oceania: 5-10 business days
- Other countries: 5-15 business days
For Express shipping delivery, the estimated times are as follows:
- America & Canada: 2-3 business days
- Mainland Europe & UK: 2-4 business days
- Oceania: 2-5 business days
- Other countries: 3-7 business days
We are pleased to offer free international shipping on orders over $100 US.
How do I track my order?
To track your order, simply wait for an email notification from us after your order has been shipped. It will contain a tracking number that you can use to monitor the status of your delivery. Please allow up to 48 hours for the tracking information to be updated in the courier system.
If you are still waiting to receive your tracking details within two days of receiving the shipping confirmation email, please contact us at here: support@groundingco.com
Please provide your name and order number, and we will assist you in resolving the issue.
Missing items
If you are missing items from your order, please contact us immediately by clicking on this link here support@groundingco.com. The courier may have split your order into multiple packages due to size and weight. If we determine an error in fulfilling your order, we will promptly ship the correct items free of charge to rectify the situation.